Our output of completed digital design requests grew 94% from FY24 to FY25, achieved without adding headcount, and FY26 is on pace to increase further.

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Beyond core design work, we support FICO's global event calendar, delivering registration sites, email banners, social graphics, display ads, and image sourcing for an average of 80 annual regional events and tradeshows, including FICO World, the company's flagship global conference. We also partner closely with Infrastructure and Development teams on logging, testing, and deploying bug fixes, improvements, and security updates across our web properties.

As incoming requests grew, I worked with our Project Management team and fellow managers to implement a new intake process in Asana, increasing efficiency, reducing clarification emails, and improving how workload is balanced across designers. I also developed a structured onboarding process for new hires and contractors and created visual training guides to support cross-training and skill development.

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I've prioritized growing my team members alongside the team itself. One designer took on site testing and bug logging during web updates and improvements, a responsibility I previously owned. They were then promoted from Manager to Senior Manager for the leadership and ownership demonstrated, including mentoring other designers on the team.

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Outside of these highlights, I'm proud to have built a team that consistently delivers high-quality work under growing demand, and I'm looking forward to continuing that growth in the years ahead.

Our output of completed digital design requests grew 94% from FY24 to FY25, achieved without adding headcount, and FY26 is on pace to increase further.

​

Beyond core design work, we support FICO's global event calendar, delivering registration sites, email banners, social graphics, display ads, and image sourcing for an average of 80 annual regional events and tradeshows, including FICO World, the company's flagship global conference. We also partner closely with Infrastructure and Development teams on logging, testing, and deploying bug fixes, improvements, and security updates across our web properties.

As incoming requests grew, I worked with our Project Management team and fellow managers to implement a new intake process in Asana, increasing efficiency, reducing clarification emails, and improving how workload is balanced across designers. I also developed a structured onboarding process for new hires and contractors and created visual training guides to support cross-training and skill development.

​

I've prioritized growing my team members alongside the team itself. One designer took on site testing and bug logging during web updates and improvements, a responsibility I previously owned. They were then promoted from Manager to Senior Manager for the leadership and ownership demonstrated, including mentoring other designers on the team.

​

Outside of these highlights, I'm proud to have built a team that consistently delivers high-quality work under growing demand, and I'm looking forward to continuing that growth in the years ahead.